Welike to make sure all of our customers are aware of the tools available to help them gamble responsibly.
Gamblingshould be a fun leisure activity, so to ensure you stay in control and play responsibly, it may help to remember the following:
• You should only bet money that you can afford to lose.
• You must avoid recovering the money you have lost.
• Check the money and time you spend gambling.
Manage your gaming activity with these options:
Deposit limits
You can manage the amount of money that can be deposited into your account in a period of 24 hours, 7 days or 31 days.

Activity alerts
They help you manage the time you spend playing at Julius; You can set alerts that will notify you via a pop-up notification when you have been logged in for the specified amount of time.

Slots session limits
In our Slots product we offer the possibility to limit the time you spend playing and the amount of balance you spend in the session.

Rest period
If you wish to take a short break from betting and playing with us, you can do so by taking a break for a set period of time of 24 hours, 48 ​​hours, 7 days or 30 days.

Custom rest period
You can set a custom rest period once or on a recurring basis. For example, you can apply a rest period that starts on Monday at 9:00 AM and ends on Friday at 5:30 PM.

Self appraisal
If you are concerned that gambling has become a problem for you, it may help to complete our self-assessment.

Self-Exclusion
If you want to avoid playing for a longer period of time, you should use our self-exclude option.

Website blocking
You can control or restrict access to gaming pages with software like GamBlock or Betfilter.
If you would like more information on the above options, please click here to visit the 'Responsible Gaming' section of our website.

To ensure you have access to the support you need, we offer a directory of independent resources that will offer you free and confidential advice on any concern you may have.

Our Customer Service staff are trained in problem gambling awareness and are available to talk to you about any concerns you may have. If you need assistance with this or any other issue, please do not hesitate to contact us.

It is against the law for those under the age of 18 to gamble and Flame Casino takes its responsibility for protecting minors very seriously.

We carry out age verification checks on all customers and ask for documentary proof of age where checks are inconclusive. The accounts of anyone under the age of 18 found to be gambling with bet365 will be closed and any winnings will be forfeited.

Is someone under 18 gambling with Flame Casino? If you suspect that someone under the age of 18 is gambling with Flame Casino please Contact Us to report this so we can take appropriate action.

Flame Casino has a strong regulatory environment and compliant offering.
We also pride oruselfs of having an industry leading approach to responsible gambling. Not only at Flame Casino, but across all of the group brands.

We pride ourselves on providing first class customer service wherever our customers are in the world.
We employ an excellent Customer Service team to assist in all of the 21 languages that we offer.